I have just attended the ITIL foundation course from Monday to Wednesday. This is a very interesting short course, and at the end of the course, there was a multiple choice exam questions where you have to obtain at least 26 out of 40 questions right, hopefully I pass.
The ITIL is made up of best practices, and ITSM or IT Service Management is part of it. Basically, it touches on Incident Management, Problem Management, Change Management, Release Management, Configuration Management processess, plus the Service Desk support function, all these part of the Service Support. Service Delivery includes Availablity Management, Capacity Management, Service Level Management, Business Continuity Management and IT Finanace Management. It also covers Security Management which is not part of Service Delivery, but related.
My company is currently practicing this process model, so would be good to have a basic knowledge of what is this all about.
The ITIL is made up of best practices, and ITSM or IT Service Management is part of it. Basically, it touches on Incident Management, Problem Management, Change Management, Release Management, Configuration Management processess, plus the Service Desk support function, all these part of the Service Support. Service Delivery includes Availablity Management, Capacity Management, Service Level Management, Business Continuity Management and IT Finanace Management. It also covers Security Management which is not part of Service Delivery, but related.
My company is currently practicing this process model, so would be good to have a basic knowledge of what is this all about.
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